CompletedTanzania Service Excellence Training
Twenty-five hospitality professionals, restaurant operators, hotel managers and F&B supervisors took part in the interactive six-module session.
View project →Impact & Projects
Selected SFI engagements showing how practical training, standards and operational tools are applied in real service environments.
Featured programme
2026 Continental Service Excellence Programme
SFI's recent work with ARSO and Afreximbank has taken the Service Excellence Standard Programme into regional training hubs, combining six core modules with role-play, peer discussion and practical operating tools.
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Follow the programmeparticipants documented across the Tanzania and Zimbabwe sessions.
Dar es Salaam, Tanzania
3 September 2026 · 25 participants
3 September 2026 · 25 participants
Harare, Zimbabwe
23 September 2026 · 21 participants
23 September 2026 · 21 participants
Accra, Ghana
7 October 2026 · scheduled
7 October 2026 · scheduled
2026 training series
Three regional hubs. One practical service standard.
Completed
CompletedZimbabwe Service Excellence Training
Twenty-one participants joined structured learning, live scenarios, role-play and open discussion focused on daily operational realities.
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UpcomingGhana Service Excellence Training
The next scheduled regional session in the 2026 continental programme.
View event →Selected earlier engagements
A longer track record of practical capacity building.
The archive also documents earlier SFI programmes beyond the 2026 continental series.
Arua / West Nile Hospitality Training
SFI organised and facilitated a practical Front Office, Customer Service and Food & Beverage programme sponsored by the Enabel WeWork Project and Uganda Hotel Owners Association. Delivery used role-play, simulations and group discussion to strengthen guest relations and operational service standards.
ENCOT Customer Care & Phone Etiquette
A one-day customer care and telephone-etiquette programme for field officers, branch administrative officers and customer-care staff. The archived evaluation records strong ratings for practical delivery, positive attitude, difficult-customer handling and phone service.
Training in action
Real people. Real participation.
Selected images from SFI training work show the emphasis on participation, discussion and practical application.
Your organisation could be next
Need training, an audit or a service-improvement programme?
Share your location, team profile and operating challenge. SFI will help define a practical engagement.